Customer Services

Customer Enquiries

Need some help with an item or in need of some gift ideas? Don't hesitate to contact our customer support team:

By Telephone:

Our customer support line is the fastest way to get the help you need during business hours.

Call:  (+44) 1756 668 070

Lines are open Monday to Friday, from 8:30am to 5.30pm GMT. Calls from a UK phone line are standard and calls made from mobiles may vary.

By Email:

Our customer support team also offer email support, we aim to answer all queries within 48 hours, but usually much sooner:

customer.services@ridgewayleather.com

Alternatively use the direct online contact form Click Here to send an inquiry directly to our customer support team

Comments & Feedback

Had a good experience shopping with us online, love one of our products or had a friendly chat with one of our staff members at a Christmas market? We'd love to receive your feedback!

Please don’t hesitate to leave to leave us a comment.  Phone us, write to us or send an email to:

customer.services@ridgewayleather.com

Complaints Department

We really appreciate all forms of customer comments and feedback, especially the complaints! We value your opinion and always strive to improve our customer service and relations. 

In the event that you have a complain or problem, please inform us as soon as possible, via phone, email or in writing. We will confirm receipt of your query within 1 business day and aim to resolve it as quickly as possible, normally within 3 business days.

Our contact email is shown below, in urgency, phone lines may be faster: click here

Frequently Asked Questions

For all frequently asked questions, refer to our Shopping With Ridgeway section click here

For information on our returns policy and process please click here.

For information on our brands check out the About The Brands section.

Our Newsletter:

Want to keep in the loop on offers, discounts and sale dates? Be the first to know, click here to join our mailing list.

Business Enquiries

Press & Media Enquiries:

Please email our marketing department with all press and media enquiries:

marketing.department@ridgewayleather.com

Our Returns Address:

Ridgeway Leather Returns Department

Unit 10 Townhead Trading Centre

Addingham

LS29 0PD

Our Business Address

110 Skipton Rd

West Yorkshire

LS299HE

VAT Number - GB 556846988

Please note: There are no facilities for personal collection or return of goods at this address.